Workplace Etiquette

I was recently promoted to the position of Office Manager and am still learning the ins and outs of managing.  I've hired a new employee and have been working on training for several weeks, but I feel that it's not progressing. 

One of the biggest problems I'm facing is they are not listening to me.  I speak clearly and write down my instructions so that they can refer back to it.  However, I am finding that after my instructions the task is done incorrectly.  I mean it was done completely against what I had said, actually they have been doing what I said NOT to do. 

I can't exactly put my finger on what the problem is: I'm young, I'm a female, or am I try to be friendly and my point is not being heard.  A few years ago, I worked for a large retailer as a trainer at the front end (cash register), I was known for either making really great employees or having the new people quit after a few days. I was tough, but I got work done. Working in an office, I'm having a problem developing that tough streak.

I have been working on ways to address the issues that I'm currently facing, but then another issue pops up.  This issue is office etiquette.  So, I have been doing some research on office etiquette to see how to teach someone to be office appropriate.  It never really occurred to me that this needed to be taught, but here I am.  Here are a few points that I've discovered with my research:

1. Rules that are important.  Need to decide on what rules or procedures that are important, this process will help aid you in developing a positive environment.
2. Set an example.  With following the rules, then employees will follow and in turn respect you and respect co-workers.  In other words, monkey see, monkey do.
3. Inform employees of changes that are being implemented.  This can be done in two ways, by holding a staff meeting and informing everyone.  Or, you can write out a memo to be given to each employee.
4. Resolve conflict as it arises.  Conflict needs to be addressed immediately, explain the importance of etiquette and why it needs to be followed.
5. Etiquette may not always be a hit.  May need to give them more time to get adjusted or reiterate the importance of the rules.

Usually I try to keep this blog light and fun, and very creative; however; today I needed an outlet for my frustration.